Frequently asked questions
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Are your products vegan and gluten-free?
Are your products vegan and gluten-free?
Yes! Most Kiyomi products are vegan, gluten-free, and made without artificial fillers. Specific product details can be found on each product page.
Where are your products made?
Where are your products made?
All of our supplements are made in the UK, in FDA-registered, GMP-certified facilities to ensure safety and quality.
How should I take your supplements?
How should I take your supplements?
Usage instructions are listed on each product label and on the product page. For personalized advice, we recommend consulting your healthcare provider.
Where do you ship to?
Where do you ship to?
We ship worldwide, including the UK, USA, Europe, Canada, Australia, and more.
How long does shipping take?
Typical delivery times:
UK/IE: 3–7 business days
USA: 6–9 business days
International: 7–14 business days
Shipping times may vary depending on customs and local delivery services.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package using the provided link.
I haven’t received my order. What should I do?
I haven’t received my order. What should I do?
If it’s past the expected delivery window, please email support@kiyomi-usa.com with your order number and we’ll look into it right away.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, and PayPal.
Still Have Questions?
Still Have Questions?
We’re here to help. Please reach out to our friendly support team at support@kiyomi-usa.com, and we’ll get back to you as quickly as possible.